Privacy Policy

Last updated: November 2, 2026

This Privacy Policy explains what personal information MEETR LLC (“MEETR,” “we,” “us,” or “our”) collects, how we use and share it, and the choices you have. It applies to meetr.pro, our emails and newsletters, and our other services (together, the “Service”). It does not apply to the websites or services of Pros, resorts, or other third parties, even when you reach them through MEETR.

The Short Version

• We collect what you give us (account, profile, messages, bookings), what your browser tells us (usage and device data, through cookies), and some information from partners and public sources.
• We use it to run MEETR, connect adventurers with Pros, process payments, send emails you signed up for, keep the Service safe, and show ads.
• We do not sell your personal information for money. We do use advertising cookies from partners like Google and Meta, which some state laws treat as “selling” or “sharing.” You can opt out, and we honor the Global Privacy Control signal.
• Pro profiles and reviews are public. Your account details, messages, and payment information are not.
• You can access, correct, download, or delete your information by emailing in**@***tr.pro, no matter where you live.

1. Information We Collect

1.1 Information you give us

• Account information: name, email address, password, and account type.
• Pro profiles: business or professional name, bio, photos and videos, disciplines, locations, rates, certifications, experience, website and social links, contact details, FAQs, and anything else you add. Certification documents or numbers you submit for verification.
• Messages and lead forms: what you send to Pros or to us, including your name, contact details, dates, group size, ability level, and trip details. If you book for a child, this may include the child’s age and ability level.
• Bookings and payments: booking details, amounts, and payment status. Card details go directly to our payment processor, Stripe. MEETR does not receive or store full card numbers. Pros who accept payments provide identity, tax, and bank details directly to Stripe.
• Plan and advertising payments: if you buy a paid plan or an ad campaign, we process your payment through Stripe or PayPal. For PayPal payments, we may receive your name, email address, and, for some purchases, shipping address from PayPal, along with the transaction amount and a PayPal transaction ID.
• Trip planning and preferences: saved Pros and resorts, trips you plan, and answers to tools like our resort finder (for example, ability level, who you ski with, and preferred terrain and regions).
• Reviews you write, including your name as displayed.
• Newsletter and download signups: your email address and name when you join the MEETR Adventure Club, request the magazine or an ebook, or subscribe to The Dispatch.
• Communications with us: contact forms, emails, and survey responses.

1.2 Information we collect automatically

When you use the Service, we and our partners use cookies, pixels, and similar technologies to collect:

• Device and log data: IP address, browser type, device type, operating system, referring page, and dates and times of visits.
• Usage data: pages viewed, searches, clicks, and how you interact with profiles, ads, and emails (for example, whether you opened an email).
• Approximate location: city or region inferred from your IP address. We do not collect precise GPS location.

Analytics and session replay. We use PostHog to understand how people use MEETR. It starts only after you accept analytics in our cookie banner, and stops if you turn analytics off there. On our own pages, whether you are signed in or not, we may record a replay of the session so we can find and fix problems: what is on the screen, where you click and scroll, and which pages you move between. This includes dashboards, the plan and billing and upgrade screens, and the pages around checkout on MEETR. Everything typed into forms is masked, and passwords are never recorded. We also hide the names, email addresses and phone numbers of clients, and the contents of messages, requests, bookings, payments and Client Books. Card details are entered on Stripe’s own pages, which we do not record. Recordings are kept by PostHog on our behalf. To ask us to delete yours, email he***@***tr.pro.

1.3 Information from other sources

• Stripe: payment and payout status.
• PayPal: payment status for plan and advertising purchases.
• Partner organizations: if you sign up through a partner code, such as one from a ski school, we record which code you used.
• Public sources: we collect publicly available business information about guides and instructors, such as names, business names, websites, business email addresses, and phone numbers from public directories and websites, so we can invite them to create a profile. If you receive one of these invitations and do not want to hear from us, reply and we will remove you.
• Advertising and analytics partners: information about how you responded to our ads and content.

1.4 Google Calendar

Guides can connect a Google Calendar to MEETR. When you do, we ask Google for three calendar permissions only: to see when you are free or busy, to see the list of your calendars, and to create one calendar of our own called “MEETR Bookings.” We never see the titles, details or attendees of events on your other calendars. We only see when you are busy, so those times are removed from your availability on MEETR.

When you confirm a booking, we add it to your MEETR Bookings calendar, and we update or remove it if the booking changes or is cancelled. That is the only calendar we write to. To show which Google account is connected, we also ask Google for your account email address, with the standard sign-in permission that goes with it. We do not ask for your name or photo.

We store your connection encrypted, use it only to keep your availability and bookings in sync, and never sell it, use it for advertising, or use it to train AI models. No person at MEETR reads your calendar data unless you ask us to for support, or the law requires it. You can disconnect at any time from your dashboard, which deletes your stored connection, or from your Google Account’s security settings, under third-party apps and services.

MEETR’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

2. How We Use Information

• To run the Service: create and manage accounts, display profiles, deliver messages and lead forms, process bookings and payments, and provide customer support.
• To connect adventurers and Pros: show relevant Pros in search, and pass your requests to the Pro you contact.
• To verify Pros: review certifications and profile information before showing verification badges.
• To communicate: send account and booking messages, plan renewal reminders, and, if you signed up, newsletters, The Dispatch, offers, and magazine updates. You can unsubscribe from marketing at any time.
• To promote Pros and MEETR: feature Pro profiles, photos, and reviews in our social media, emails, ads, The Dispatch, the MEETR magazine, and Field Notes, as described in our Terms of Service.
• To show ads: display ads on the Service (including on Free profiles) and measure how our own ads perform on other sites.
• To improve MEETR: understand how people use the Service and fix what does not work.
• To keep MEETR safe: prevent spam, fraud, and abuse, enforce our Terms, and protect our users.
• To follow the law: meet legal, tax, and accounting obligations, and respond to lawful requests.

3. What Is Public

Pro profiles are public, including everything a Pro chooses to display. Reviews are public and show the reviewer’s name as displayed on their account. Anything you post publicly can be seen, copied, and shared by others, and may be indexed by search engines.

Sharing a trip. When you share a trip, MEETR creates a private link to a simple trip page. Anyone with the link can see the trip title, dates, resort or location, your guide’s public profile and the snow forecast. The page never shows your name, email, phone number, who else is in your group, or anything about payment. Links are long and random so they can’t be guessed, and we ask search engines not to index them. You can stop sharing at any time, which turns the link off right away. Links also stop working if the trip is cancelled and 30 days after the trip ends. We count views of shared pages with the same site analytics described in this policy; we don’t ask viewers to sign in or give us their contact details.

4. How We Share Information

Between adventurers and Pros. When you message, request, or book a Pro, we share your request and contact details with that Pro. If the Pro works for a resort or ski school, the Pro may share your request with their employer to confirm your booking through the resort’s system. Pros are responsible for how they handle your information.

Service providers. We share information with companies that help us run MEETR, only for that purpose. They include:

Advertising and analytics partners. Google, Meta, and other partners may collect information through cookies and pixels on our site to show ads, including ads based on your interests, and to measure results. Their use of this information is governed by their own privacy policies.

Business transfers. If MEETR is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

Legal and safety. We may disclose information when required by law or when we believe it is necessary to protect the rights, safety, or property of our users, MEETR, or others.

With your consent or at your direction.

We do not sell personal information for money, and we do not sell or share the personal information of anyone we know is under 18.

Client Book. Guides and instructors on a Pro Plus or Pro Platinum plan can keep a Client Book: a private list of their clients with contact details, lesson notes and reminders. A guide can add clients by hand, by importing a file, or from bookings made on MEETR. The guide decides what goes in their Client Book and is responsible for having permission to keep it. MEETR stores it for the guide and uses it only to provide the Client Book, for example to send the guide their reminder emails. We don’t sell Client Book information, use it for our own marketing, or show it to anyone other than that guide. If you’re a client and want to see, correct or remove what a guide has stored about you, ask the guide, or email he***@***tr.pro and we’ll help. When a guide deletes a client, that information is removed from MEETR right away, and from our backups on our normal backup schedule.

5. Cookies, Ads, and Your Privacy Choices

We use cookies that are needed for the site to work (for example, keeping you signed in), cookies that help us understand usage, and advertising cookies from our partners.

You can control these in several ways:

• Your Privacy Choices. Use the “Your Privacy Choices” link in the footer of every page to opt out of advertising cookies and the “sale” or “sharing” of your information for targeted advertising.
• Global Privacy Control. If your browser sends a Global Privacy Control (GPC) signal, we treat it as a request to opt out of targeted advertising and sale or sharing for that browser.
• Browser settings. Most browsers let you block or delete cookies. Some parts of the Service may not work without them.
• Partner tools. You can manage Google ad personalization at adssettings.google.com, Meta ad preferences in your Facebook or Instagram settings, and many ad networks at optout.aboutads.info and optout.networkadvertising.org.

Browser “Do Not Track” signals are not a recognized standard, so we do not respond to them. We do respond to GPC as described above.

6. Emails and Text Messages

You can unsubscribe from marketing emails using the link in any email. We will still send messages about your account, bookings, and plan renewals.

If we offer text messages and you opt in, message and data rates may apply, and you can reply STOP to opt out at any time. We do not share your mobile number or text message consent with third parties for their own marketing.

Emails after a trip. After a completed trip, we send the client one email that asks for a review, offers a quick way to book again and, if the guide accepts tips, includes a tip link. Every one of these emails has an unsubscribe link. Unsubscribing stops future post-trip emails; it doesn’t stop booking confirmations or other messages about a trip you’ve booked.

7. How Long We Keep Information

We keep personal information for as long as your account is open and as needed to provide the Service. After you close your account, we delete or de-identify your information within 90 days, except that:

• Reviews you wrote may remain on the Service with your name removed.
• We keep payment, tax, and transaction records as long as the law requires (generally up to 7 years).
• We keep records of your consent to our Terms and to automatic renewal, as the law requires.
• We may keep limited information to prevent fraud, resolve disputes, or enforce our Terms.
• Copies in backups are deleted on our normal backup cycle.

Newsletter subscribers’ information is kept until you unsubscribe, plus a short period to make sure we honor it.

8. Security

We use reasonable measures to protect your information, including encrypted connections (HTTPS), hashed passwords, access limited to people who need it, and payment processing by Stripe and PayPal, both of which are certified to industry payment security standards. No system is perfectly secure, and we cannot guarantee the security of information you send us. If we learn of a breach that affects your personal information, we will notify you as the law requires.

9. Your Rights

No matter where you live, you can ask us to:

• Access the personal information we have about you, and get a copy in a portable format.
• Correct information that is inaccurate. Most account and profile details can be edited directly from your dashboard.
• Delete your personal information.
• Opt out of targeted advertising and the “sale” or “sharing” of your information (see Section 5).

We do not use personal information to make automated decisions that produce legal or similarly significant effects about you.

How to make a request. Email in**@***tr.pro with the subject “Privacy Request” and tell us what you would like. We will verify your request by confirming it through the email address on your account, or by asking for information that matches what we have. You can use an authorized agent; we may ask for proof of their authority. We will respond within 45 days, and if we need more time (up to another 45 days), we will tell you why. We will not charge you or treat you differently for exercising these rights.

Appeals. If we deny your request, you can appeal by replying to our decision with the subject “Privacy Appeal.” We will respond within 60 days. If you are not satisfied, you can contact your state attorney general. Montana residents can reach the Montana Department of Justice, Office of Consumer Protection, at dojmt.gov.

State-specific rights. Residents of California, Montana, and other states with consumer privacy laws have the rights described above under those laws, to the extent they apply. California residents may also ask us, once a year, for information about any disclosure of personal information to third parties for their own direct marketing purposes. We do not disclose personal information for that purpose.

Europe and the UK. If you are in the European Economic Area, the United Kingdom, or Switzerland, we process your information to perform our contract with you, for our legitimate interests in operating and promoting MEETR, to meet legal obligations, and with your consent (which you can withdraw at any time). You also have the right to restrict or object to processing and to complain to your local data protection authority.

10. Children and Minors

MEETR is not directed to children under 13, and accounts are only for adults 18 and older. We do not knowingly collect personal information directly from anyone under 18. A parent or guardian may give us limited information about a child (such as age and ability level) when requesting a lesson or trip, and we use it only to pass the request to the Pro. If you believe a child has given us personal information, email in**@***tr.pro and we will delete it.

11. International Users

MEETR is based in the United States, and our service providers process information in the United States and other countries. If you use MEETR from outside the United States, your information will be transferred to and processed in the United States, where privacy laws may differ from those where you live. Where required, we rely on appropriate safeguards, such as standard contractual clauses, for these transfers.

12. Changes to This Policy

We will update this policy as MEETR changes. We will post the new version with a new “Last updated” date, and if the change is material, we will email account holders or post a notice on the Service before it takes effect.

13. Contact Us

Questions or requests about privacy:

MEETR LLC
1001 S. Main St., STE 600
Kalispell, MT 59901
in**@***tr.pro
meetr.pro/contact